Shipping policy

Shipping & delivery

Our shots are delivered frozen. For delivery, we work with a specialised logistics partner.

Genki works with fixed delivery days. We currently deliver once a week. The current delivery day and the order deadline for that delivery are shown on our website when you order.

Orders placed before the stated deadline are scheduled for the next available delivery day. If you order after the deadline, your order will be delivered on the following available delivery day.

Delivery is only possible within the delivery areas available at checkout on our website.

Before delivery, you will receive information about the expected delivery time.

Because our shots are delivered frozen, it is important that the order can be received at the stated delivery time and placed in the freezer as soon as possible after receipt.

If an order cannot be delivered because no one is present, or because the delivery details provided by the customer are incorrect or incomplete, this may have consequences or involve additional costs. Where applicable, we will inform you about the options for a new delivery.

Has your order not arrived, is it damaged, or was it no longer sufficiently frozen on receipt? Please contact us as soon as possible at voeljegoed@genkigreens.nl. Include your order number and, if possible, photos, so we can assess the problem and offer a suitable solution.