Terms and conditions

Last updated: September 2026

These terms and conditions apply to orders and subscriptions placed with GENKI GREENS Alkmaar B.V., trading as Genki. Where these terms refer to ‘Genki’, ‘we’ or ‘us’, this means GENKI GREENS Alkmaar B.V.

This is an English translation for convenience. In the event of any discrepancy, the Dutch version prevails.

1. Ordering & payment

You can order our products through our webshop. After placing an order, you will receive a confirmation by email.

The available payment methods are shown at checkout. All consumer prices on our website include VAT, unless stated otherwise.

An order is final once payment has been successfully completed.

Did something go wrong with your order or payment? Please contact us at voeljegoed@genkigreens.nl.

2. Subscriptions

At Genki, you can choose a one-time order or, where offered, a subscription.

With a subscription, you automatically receive a new order every four weeks. The corresponding payment is collected automatically via the payment method you have chosen.

A subscription has no fixed term and continues until you cancel it. Through your account, you can pause or skip an upcoming delivery and end your subscription.

Want to pause, skip or change an upcoming delivery? Please do so before the change deadline shown on our website and/or in your account. After this deadline, the order will be processed and that specific delivery can no longer be cancelled or changed.

If you end your subscription after an order has already been processed, the cancellation takes effect from the next delivery that has not yet been processed.

You can end your subscription through your account or by contacting us at voeljegoed@genkigreens.nl.

If an automatic payment cannot be completed, we may suspend the order and delivery concerned until payment has been successfully completed. If payment is not received, we may pause or end the subscription.

3. Shipping & delivery

Our shots are delivered frozen. For delivery, we work with a specialised logistics partner.

Genki works with fixed delivery days. We currently deliver once a week. The current delivery day and the order deadline for that delivery are shown on our website when you order.

Orders placed before the stated deadline are scheduled for the next available delivery day. If you order after the deadline, your order will be delivered on the following available delivery day.

Delivery is only possible within the delivery areas available at checkout on our website.

Before delivery, you will receive information about the expected delivery time.

Because our shots are delivered frozen, it is important that the order can be received at the stated delivery time and placed in the freezer as soon as possible after receipt.

If an order cannot be delivered because no one is present, or because the delivery details provided by the customer are incorrect or incomplete, this may have consequences or involve additional costs. Where applicable, we will inform you about the options for a new delivery.

Has your order not arrived, is it damaged, or was it no longer sufficiently frozen on receipt? Please contact us as soon as possible at voeljegoed@genkigreens.nl. Include your order number and, if possible, photos, so we can assess the problem and offer a suitable solution.

4. No right of withdrawal and no returns

Due to the nature and limited shelf life of our frozen food products, the statutory right of withdrawal as referred to in Article 6:230o of the Dutch Civil Code does not apply. Pursuant to Article 6:230p of the Dutch Civil Code, this right is excluded for these products.

Orders of our products can therefore not be returned after delivery, even if the products are unopened and still in good condition.

This does not affect your statutory rights if an order was not delivered correctly. For example, did you receive the wrong product, is the packaging damaged, or did the products not arrive in good condition? Please contact us as soon as possible at voeljegoed@genkigreens.nl. Include your order number and, if possible, photos.

We will assess the situation and arrange a suitable solution where necessary.

Please do not send products back without contacting us first.

5. Receipt & storage

Our shots are delivered frozen. Check your order on receipt and place the shots in the freezer as soon as possible.

Always follow the storage and usage instructions on the packaging.

The quality and safety of the product may be affected if it is not stored according to these instructions after receipt.

Genki is not responsible for any loss of quality that occurs after the products have been delivered correctly and were subsequently not stored in accordance with the stated storage instructions.

Is something wrong with your order on receipt? Please let us know as soon as possible.

6. Product information

Our products are foods, not medicines.

We aim to present information about our products, ingredients, nutritional values and research as carefully, transparently and up to date as possible.

Information on our website is intended as general product and nutrition information and is not personal medical advice. Our products are not intended to diagnose, treat, cure or prevent any disease.

Do you have a medical condition, take medication, are you pregnant or breastfeeding, and are you unsure whether a product is suitable for you? Please consult a doctor or another qualified healthcare professional.

Always follow the storage and usage instructions on the packaging.

7. Liability

We do our best to produce, store and deliver our products safely, carefully and in accordance with applicable requirements.

Use and store our products according to the instructions on the packaging and on our website. We are not responsible for damage or loss of quality caused by a product being demonstrably used or stored incorrectly after correct delivery.

We take great care with the information on our website. Nevertheless, information may occasionally be incorrect or incomplete. If you notice an error, we would like to hear about it so we can correct it.

Nothing in these terms limits or excludes our liability to the extent that such limitation or exclusion is not permitted under Dutch law.

8. Force majeure

Circumstances beyond our reasonable control may sometimes mean that an order cannot be delivered, cannot be delivered in full, or is delivered late. Examples include severe weather, power outages, failures of refrigeration or freezer facilities, transport problems or other unforeseen circumstances.

If a delivery cannot take place as agreed for this reason, we will inform you as soon as possible and look for a suitable solution.

Force majeure does not affect your statutory rights as a consumer.

9. Complaints

Not satisfied, or did something go wrong? Let us know at voeljegoed@genkigreens.nl.

If possible, include your name, order number and a clear description of the problem. For problems with a delivery or product, we appreciate receiving photos.

We aim to resolve complaints as quickly as possible and in consultation with you.

10. Privacy

We use your personal data to fulfil your order, enable payment and delivery, and provide our services.

We only use your data for marketing communications when there is a valid legal basis for doing so, for example when you have given your consent.

More information about how we handle personal data can be found in our privacy policy.

11. Intellectual property

The texts, photography, videos, design, brand expressions and other content on our website belong to Genki or are used by us with the permission of the rights holder.

You may not copy, publish or commercially use this content without prior permission, except where permitted by law.

12. Changes

We may amend these terms and conditions when our products, services, business operations or applicable laws and regulations change.

The most recent version of the terms is available on our website.

If a change affects an ongoing subscription, we will inform you where required by law. Changes are not applied retroactively and do not affect your statutory rights.

13. Applicable law

Agreements with Genki are governed by Dutch law, to the extent permitted by law.

Do you have a complaint or dispute? We always try to resolve it together first. This does not affect your statutory rights as a consumer.

14. Company details

GENKI GREENS Alkmaar B.V.
Herculesstraat 5
1812 PD Alkmaar
The Netherlands

Chamber of Commerce (KvK): 91714184
Email: voeljegoed@genkigreens.nl
Website: www.genkigreens.nl